Frequently Asked Questions

Archive 2025-2026

Home

Additional Resources

Insurance ID Card

Account Information

Benefits

Benefit Information

Advantages of Membership

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Cost Sheet


Online Enrollment Periods

Fall: 06/13/2025 - 08/01/2025

Online Enrollment

College of Osteopathic Medicine students are automatically enrolled in the Student Health Insurance Plan. Premium will be billed on your tuition.

Students with a Qualifying Event

Opt-Out

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Period:

Fall: 06/13/2025 - 08/01/2025

All registered medical students are automatically enrolled in Sam Houston State University Student Health Insurance Plan (SHIP) unless proof of comparable coverage is submitted to the University.

Waiver Requirements:

  1. Plan must be fully compliant with the Affordable Care Act (ACA):
    • Provide the Essential Minimum Benefits required by the ACA with no annual limits.
  1. Needle-stick coverage (occupational or hazard-related injuries and sharp-related injuries) and other preventative care services.
  2. Insurance plan must provide coverage for medically necessary care in the Houston area equivalent to the SHSU Student Health Insurance Plan.

Claims

Regulatory Notices

Dental Option

Optional Dental Plan

Offered in partnership with Guardian Dental

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
PO Box 981106
El Paso, TX  79998
1 (877) 480-4161
Aetna Customer Service
1 (800) 556-1555
24-Hour Informed Health Line

Guardian Dental

This service is not administered by Academic HealthPlans.
1 (866) 569-9900
Monday - Friday 9 AM - 9 PM EST

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM – 7 PM PST

Telehealth Solution

AcademicLiveCare (ALC)

24/7 In The Moment Counseling

ASAP - Academic Student Assistance Program

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected